Frequently Asked Questions

Everything you need to know about our premium mountain gear and service.

What is the typical shipping time for orders?

Standard shipping usually takes 3-5 business days within the continental US, while expedited options are available at checkout for faster delivery.

What is your return policy for outdoor apparel?

We offer a 30-day return policy on all unworn items with original tags attached. Please ensure the gear is in its original condition to qualify for a full refund.

How do I determine the right size for technical jackets?

Each product page includes a detailed size guide. We recommend measuring your chest and arm length to compare against our charts, as technical fits can vary by brand.

Are your products covered by a warranty?

Yes, all Mountain Equipment products come with a one-year limited warranty against manufacturing defects in materials and workmanship.

Do you offer international shipping?

Currently, we ship to over 50 countries worldwide. International shipping rates and duties are calculated automatically at the final stage of checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay.